Welcome to Royal Holidays Safari. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or booking our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website, booking our services, or engaging with Royal Holidays Safari in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
Agreement to Terms
- These terms constitute a legally binding agreement between you and Royal Holidays Safari
- If you do not agree to these terms, you must not use our services
- We reserve the right to modify these terms at any time
- Continued use of our services after changes constitutes acceptance
2. Our Services
Royal Holidays Safari provides safari tour services, including but not limited to:
Safari Services
- Gorilla trekking expeditions in Rwanda and Uganda
- Wildlife safari tours and game drives
- Cultural tours and community visits
- Photography and birding tours
- Accommodation arrangements
- Transportation services
- Guide services
Service Standards
- We strive to provide high-quality, professional safari experiences
- All tours are subject to weather conditions and park regulations
- We work with licensed guides and reputable accommodation providers
- Safety is our top priority in all activities
3. Booking Terms
Booking Process
- All bookings must be made through our official website or authorized agents
- A booking is confirmed only upon receipt of required deposit
- You must provide accurate and complete information when booking
- Bookings are subject to availability
Booking Requirements
- Valid passport required for all travelers
- Appropriate visas must be obtained before travel
- Medical clearance may be required for certain activities
- Age restrictions apply to some tours
Group Bookings
- Special terms may apply to group bookings of 6 or more people
- Group leaders are responsible for all group members
- Group discounts are available for qualifying bookings
4. Payment Terms
Payment Schedule
- A deposit of 30% is required to confirm your booking
- Full payment is due 30 days before departure
- Bookings made within 30 days of departure require full payment
- All prices are quoted in USD unless otherwise specified
Payment Methods
- Bank transfer (preferred method)
- Credit card payments (processing fees may apply)
- PayPal (for international clients)
- Mobile money (for local clients)
Price Changes
- Prices are subject to change due to currency fluctuations
- Government tax increases may affect final pricing
- Fuel surcharges may be applied if necessary
- Confirmed bookings are protected from price increases
5. Cancellation Policy
Cancellation by Client
- More than 60 days: 10% cancellation fee
- 31-60 days: 25% cancellation fee
- 15-30 days: 50% cancellation fee
- Less than 15 days: 100% cancellation fee
Cancellation by Royal Holidays Safari
- We reserve the right to cancel tours due to insufficient bookings
- Full refund provided if we cancel your tour
- Alternative dates or tours may be offered
- We are not liable for additional expenses incurred
Force Majeure
- No liability for cancellations due to natural disasters
- Political instability may result in tour modifications
- Pandemic-related restrictions may affect services
- Travel insurance is strongly recommended
6. Client Responsibilities
Before Travel
- Obtain necessary travel documents and visas
- Purchase comprehensive travel insurance
- Consult healthcare providers for required vaccinations
- Inform us of any medical conditions or dietary requirements
During Travel
- Follow guide instructions at all times
- Respect local customs and wildlife
- Maintain appropriate behavior and dress codes
- Take care of personal belongings
Health and Safety
- Participate in activities at your own risk
- Inform guides of any health issues immediately
- Follow park rules and regulations
- Maintain appropriate physical fitness for chosen activities
7. Limitation of Liability
Our Liability
- Our liability is limited to the cost of services provided
- We are not liable for acts of third-party service providers
- No liability for personal injury due to client negligence
- Weather-related disruptions are beyond our control
Travel Insurance
- Comprehensive travel insurance is mandatory
- Insurance should cover medical expenses and evacuation
- Trip cancellation coverage is recommended
- We can assist with insurance recommendations
9. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of significant changes by:
- Posting the updated terms on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes indicates your acceptance of the updated terms.