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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

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Last Updated:
November 19, 2024

At Royal Holidays Safari, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a booking or reservation
  • Register for an account on our website
  • Subscribe to our newsletter
  • Contact us through our website or email
  • Submit reviews, stories, or photos
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email, phone, address)
  • Payment and billing information
  • Travel preferences and requirements
  • Passport and visa information
  • Emergency contact details
  • Dietary restrictions and medical information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website
  • Device identifiers

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • Processing and managing your bookings
  • Providing customer support
  • Arranging travel services and accommodations
  • Communicating important travel information

Marketing and Communication

  • Sending promotional materials and newsletters (with your consent)
  • Personalizing your experience on our website
  • Conducting market research and surveys
  • Improving our services and website functionality

Legal and Safety

  • Complying with legal obligations
  • Protecting against fraud and security threats
  • Enforcing our terms and conditions
  • Ensuring traveler safety and security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Hotel and accommodation bookings
  • Transportation arrangements
  • Travel insurance
  • Website hosting and maintenance
  • Email marketing services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure the safety of our customers and staff
  • Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access or disclosure
  • Alteration or destruction
  • Loss or theft
  • Misuse or abuse

Security Measures

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Staff training on data protection

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information

Processing Restrictions

  • Object to certain processing activities
  • Restrict how we use your information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

7. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@royalholidayssafari.com

Phone

+250 790 081 422

Address

Royal Holidays Safari
Kigali, Rwanda
East Africa

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Royal Holidays Safari Royal Holidays Safari

Creating extraordinary safari experiences in Rwanda and Uganda since 2015. Where adventure meets heritage.

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